K1PROS REFUND POLICY & SATISFACTION GUARANTEE

Last modified: 08/01/2020

Please read this policy carefully. This is the Refund Policy of https://k1pros.us. At GovAssist LLC’s site, located at https://k1pros.us (we/our/us) It is our aim to make sure all our customers (you/your) are completely satisfied with our service. K1Pros.US is dedicated to helping you traverse through your immigration process with confidence, and we guarantee your satisfaction. However, in the event you are not satisfied for any reason, please contact us at once by sending an email to [email protected] so we can fix the problem, issue a refund (if applicable), or provide you with credit that can be used for future K1Pros.US services.

SATISFACTION GUARANTEE

Our satisfaction guarantee covers issues directly caused by K1Pros.US, it does not cover changes to your situation or to your state of mind. We provide this satisfaction guarantee in addition to certain other guarantees provided by law. See our Terms of Use and Privacy Policy for more details. All refund or credit requests made under this guarantee must be made within 30 days of purchase.

NOT COVERED UNDER THIS GUARANTEE

Please note that we cannot guarantee the results or outcome of your government filing. For example, the pertinent government agency may reject an immigration petition or application for reasons outside the control or responsibility of K1Pros.US. Government backlogs can also lead to long delays before your filing process is complete. Likewise, K1Pros.US does not guarantee the results or outcomes of the services rendered by independent lawyers under an independent Limited Scope Lawyer Agreement.

POLICY TERMS

We provide a refund policy which is effective PRIOR to the approval and submission of your K-1 Visa application to the United States Department of State and/or United States Citizenship and Immigration Services. By making a purchase of services on this website, you agree and accept to be bound by the terms of this policy. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute waiver of your right to a refund from that point onwards. Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.

Refunds PRIOR to the approval and submission of your K1 Visa application to the United States’ Government must be requested by emailing [email protected]. The Subject line must read: “K1 Visa Refund Request”. Your refund request email MUST include the following information:

  1. Your full name,
  2. The last four digits of the credit card you used to purchase our services,
  3. The date you purchased our services, and
  4. The reason for requesting a refund.

We will process your request within 24 hours after we have received all the information requested above from you. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflecting in your account, please contact our Billing Department to assist you further.

NON-REFUNDABLE FEES

Please note that this policy cannot and will not apply to government fees remitted to the US Department of State, the US Citizenship and Immigration Services, or other pertinent Governmental agencies, which are non-refundable and not an item that we have any control over. We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner). This includes payments made by you to a licensed lawyer supplying legal services under an independent Limited Scope Lawyer Agreement.

ASSURANCE

If you are unsure whether your application is submitted properly, please contact us immediately for support at [email protected] If you properly submit a refund request to us, in accordance with the stipulations indicated in this policy; be assured that YOU WILL RECEIVE YOUR REFUND. Please allow the above indicated time of one (1) to seven (7) business days for any refund to be processed.

DISCLAIMER

By the use of our services, you agree and understand that we are a private, technology, internet-based travel service provider; dedicated to helping individuals travel to the United States of America. K1Pros.US is not a law firm and is not a substitute for the advice of a lawyer. K1Pros.US is not affiliated with or endorsed by United States Citizenship and Immigration Services (USCIS) or any other government agency. Blank immigration forms with written instructions for all visas, are available for free at the USCIS website. Use of the K1Pros.US website and its services are subject to our Privacy Policy and Terms of Use. Lawyer services are provided by independent lawyers and are subject to a Limited Scope Lawyer Agreement.

Terms of Use | Privacy Policy | Legal Disclaimer | Refund Policy


Copyright © 2020 K1pros.us

Disclaimer: https://k1pros.us is not affiliated with the United States Department of State (US DOS), the United States Department of Homeland Security (US DHS), the United States Citizenship & Immigration Services (USCIS), or any other United States governmental agency. Except for our affiliated and independent lawyers/attorneys explicitly disclosed in the service, we are not a law firm, we do not provide legal advice, and we are not a substitute for an attorney. Neither K1Pros.us nor its employees claim to have any special knowledge of immigration law or procedure. Listed purchase prices for application preparation assistance services do NOT include any government application, medical examination fee, filing, or biometrics fees. The applications completed using our service are available as blank forms for free on some USA Government websites. Lawyer services are provided by independent Lawyers and these services are subject to a separate, Limited-Scope Lawyer Agreement. We are a private, internet-based travel technology service provider dedicated to helping individuals travel to the United States. If you do not wish to utilize our services, you may apply directly at travel.state.gov or at uscis.gov.

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